PEO
JDP Tops HRO Today Background Screening Rankings for Second Straight Year
By Insurance Wire Staff, . Insurance Wire.
JDP has again topped HRO Today's annual Baker's Dozen Customer Satisfaction Ratings for enterprise background screening, earning the number one overall ranking for the second year in a row and the number one Quality of Service ranking for the third consecutive year.
What the rankings measure
The Baker's Dozen is a client-feedback survey, not an industry panel or editorial judgment. HRO Today scores enterprise background screening providers across three dimensions: quality of service, breadth of service, and size of deal. Because the scores come from the companies actually using these vendors, the rankings carry more weight for procurement decisions than awards chosen by editors or trade associations.
Background screening is the process employers use to verify a job candidate's identity, criminal history, employment record and credentials before hiring. For HR teams and the businesses they support, the choice of screening vendor affects both the speed of onboarding and the risk that comes with a bad hire.
What JDP said
Chad Killian, JDP's chief executive, credited the company's staff rather than its technology. "These honors mean a great deal to us because they come directly from the clients who place their trust in us every day," Killian said. "But what makes me proudest is the team behind them. I'm humbled to work alongside people who care so deeply about what we do, take personal responsibility for their work, and understand the impact it has on people's lives."
Killian also pointed to the company's broader mission. "At the heart of our work is a responsibility to protect children, strengthen communities, and look out for the most vulnerable among us," he said. HRO Today's report notes JDP has specialized expertise in youth sports and healthcare, two industries where a missed criminal record or a falsified credential carries consequences well beyond a bad employment decision.
What this means for employers
For a business owner or HR team evaluating screening vendors, a two-year run at the top of a client-satisfaction survey is a meaningful data point, though it says nothing about pricing, turnaround times or how the vendor handles disputes, none of which HRO Today's report addresses.
The Baker's Dozen does not publish the underlying client scores or the margin between ranked providers, so it is not possible from this report alone to judge how close the competition was. What the rankings also do not establish is whether JDP's performance has improved, held steady or simply outlasted competitors who dropped out of the survey pool. That context would require HRO Today's full methodology, which is not included in the published announcement.
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